Customer Service

Order Confirmation
You will receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.

 

Shipping Confirmation
You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. The shipping notification will include information on how to track your order.

 

Order Processing
The order process begins as soon as your online purchase is completed. Your item(s) will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 3 - 5 business days after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address (and chosen method of shipping). Please note that business days are Monday-Friday, excluding U.S. holidays.

 

Order Tracking
An "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.

 

Changes to Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been ordered in error.

 

Shared E-mail Accounts
The order and shipping confirmation e-mails will contain information about the individual items in your order. Please keep this in mind if your order contains a gift. We wouldn’t want to spoil a surprise!

 

Payment Options
We accept Visa, MasterCard, American Express, and Discover cards. As of 2011, we also accept Paypal. In addition, we accept Cavaliers Team Shop Gift Cards purchased either online or at the Team Shop here at Quicken Loans Arena. (You may use Cavaliers Team Shop Gift Cards on any Cleveland Cavaliers, Lake Erie Monsters, Canton Charge, or Cleveland Gladiator's products.)

 

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.

 

Return Policy
We will gladly return or exchange any items within 30 days of receipt, provided they are in the same condition as purchased. All returns will be credited back to the original form of payment unless otherwise specified on the return/exchange form.
  • Shipping and handling charges are not refundable.
  • A credit will be issued as soon as we receive and process your return.
  • Please allow up to two billing cycles for a refund to appear on your credit card statement.
A return and exchange form is enclosed with every package. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion of the form.

 

The original shipping and handling charges are not refundable.

 

All returns/exchanges must be sent to the address below.

 

Cleveland Cavaliers Team Shop
Attn: Merchandise Warehouse
1 Center Court
Cleveland, OH 44115

 

Return to Cavaliers Team Shop at Quicken Loans Arena: Simply bring your invoice/receipt to the Team Shop located at Quicken Loans Arena, and we will happily issue you a refund in the original form of payment.

 

Returns without a receipt or invoice: All returns without a receipt must be exchanged for other merchandise or issued a merchandise gift card for the current selling value of the product.

 

Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via e-mail detailing the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products you can reorder on our website, or please contact us at (800) 252-6061 or e-mail us at cavaliersteamshop@cavs.com


Free Shipping:
U.S. orders only. No coupon codes necessary. Order subtotal must be $100.00 or more after all discounts. Does not apply to drop ship merchandise.


International Shipping

UPS Worldwide Expedited Services are utilized for most orders outside of the Continental United States. Additional shipping methods are available in select countries and will appear in the drop-down menu during the checkout process where applicable. Charges are automatically calculated based on the shipment weight, delivery method and recipient’s location. Please note that International orders may be delayed for credit card verification. In order to ensure a smooth order process, please include all pertinent billing and shipping information including name, complete phone number and valid e-mail address.

 

Please allow 3-5 business days to process your order before it is shipped. International orders will be subject to a complete fraud screening process which may create some delays. Orders in question will not be shipped until verification has been completed. Billing address and shipping address must match the information the bank has on file, no exceptions. Business days are Monday-Friday, excluding federal holidays within the United States. Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected upon delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions you should allow additional delivery time due to customs delays. For more information regarding your country's customs policies, please contact your local customs office.