|
|
Customer Service
Shipping Policy
Order Confirmation
You will receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.
Shipping Confirmation
You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. The shipping notification will include information on how to track your order.
Order Processing
The order process begins as soon as your online purchase is completed. Your item will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 3 - 5 business days after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding U.S. holidays.
Order Tracking
An "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.
Changes to Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been ordered in error.
Shared E-mail Accounts
The order and shipping confirmation e-mails will contain information about the individual items in your order. Please keep this in mind if your order contains a gift. We wouldn’t want to spoil a surprise!
Payment Options
We accept Visa, MasterCard, American Express, and Discover cards. For your convenience, we accept payments through Pay- Pal as well. Unfortunately, at this time we are unable to allow merchandise gift cards as a payment option via the web store.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.
Return Policy
Fan satisfaction is our number one priority. We strive to make your return transaction a hassle- free experience. Please refer all questions to (800) 252-6061 or e-mail us at cavaliersteamshop@cavs.com for assistance.
Return By Mail : We will gladly return or exchange any items within 30 days of receipt, provided they are in the same condition as purchased. All returns will be credited back to the original form of payment unless otherwise specified on the return/exchange form.
- Shipping and handling charges are not refundable.
- A credit will be issued as soon as we receive and process your return.
- Please allow up to two billing cycles for a refund to appear on your credit card statement.
A return and exchange form is enclosed with every package. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
All returns/exchanges must be sent to the address below.
Cavaliers Team Shop
Attn: Internet Returns/Exchange
1 Center Court
Cleveland, OH 44115
Return to Cavaliers Team Shop at The Q: Simply bring your invoice to the Team Shop located at Quicken Loans, and we will happily issue you a refund in the original form of payment.
Returns without a receipt or invoice: All returns without a receipt must be exchanged for other merchandise or issued a merchandise gift card for the current selling value of the product.
Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive a notice regarding your order via e-mail detailing the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products you can reorder on our website, or please contact us at (800) 252-6061 or e-mail us at cavaliersteamshop@cavs.com.
|
|
|
