|
|
Customer Service
International Shipping
UPS Worldwide Expedited Services are utilized for most orders outside of the Continental United States. Additional shipping methods are available in select countries and will appear in the drop- down menu during the checkout process where applicable. Charges are automatically calculated based on the shipment weight, delivery method and recipient’s location. Please note that International orders may be delayed for credit card verification. In order to ensure a smooth order process, please include all pertinent billing and shipping information including name, complete phone number and valid e-mail address.
Please allow 3-5 business days to process your order before it is shipped. International orders will be subject to a complete fraud screening process which might create some delays. Orders in question will not be shipped until verification has been completed. Billing address and shipping address much match the information the bank has on file, no exceptions. Business days are Monday-Friday, excluding federal holidays within the United States. Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected upon delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions you should allow additional delivery time due to customs delays. For more information regarding your country's custom policies, please contact your local customs office.
Order Confirmation
You will receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.
Shipping Confirmation
You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. The shipping notification will include information on how to track your order.
Order Processing
The order process begins as soon as your online purchase is completed. Your item will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 3 - 5 business days after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding U.S. holidays.
Order Tracking
An "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.
Changes to Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been ordered in error.
Shared E-mail Accounts
The order and shipping confirmation e-mails will contain information about the individual items in your order. Please keep this in mind if your order contains a gift. We wouldn’t want to spoil a surprise!
Payment Options
We accept Visa, MasterCard, American Express, and Discover cards. Unfortunately, at this time we are unable to allow merchandise gift cards as a payment option via the web store.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.
|
|
|
