TEAM SHOP CLOSED
As a safety measure related to COVID-19, and understanding the importance of social distancing and containment during this unprecedented situation, the Team Shop at Rocket Mortgage FieldHouse is closed. The Team Shop website is also not accepting orders at this time as they are fulfilled, packaged and shipped by hand from our nearby warehouse.
We encourage you to continue to browse our online catalog and stay connected to @CavsTeamShop on Facebook, Twitter and Instagram for updates as they become available.
F.A.Q.
WHAT WILL HAPPEN TO MY ORDER?
Any order placed before 3:00 PM EST on March 19, 2020 will be fulfilled. New orders cannot be accepted at this time.
CAN I MAKE A RETURN?
Returns are also currently suspended. Upon reopening, all returns will be accommodated. Stay connected to @CavsTeamShop on Facebook, Twitter and Instagram for updates as they become available.
WHEN WILL THE TEAM SHOP REOPEN?
Stay connected to @CavsTeamShop on Facebook, Twitter and Instagram for updates as they become available.
CAN I CONTACT CUSTOMER SERVICE?
Customer service is available via chat, Monday-Friday, 10:00 AM – 5:00 PM EST. To chat with a representative online now, click HERE. Or, email us at TeamShop@RocketMortgageFieldHouse.com.
Can I BUY A GIFT CARD?
Yes! We are still offering gift cards for digital download. Gift cards do not expire and can be used for merchandise at the Cavaliers Team Shop at Rocket Mortgage FieldHouse or at cavs.com/shop upon reopening.