Returns

Policies

  • All returns must be received within 30 days from the date of purchase OR 30 days from the date of delivery, if purchased online.
  • All returns must be in new condition with the original merchandise tags attached to receive full credit.
  • Your return will be processed within 14 business days of arrival at our facility. Refunds for online orders will appear on your billing statement 3-5 business days after processing. Items purchased at Rocket Mortgage FieldHouse and returned to the processing center will receive Store Credit.
  • Order issues should be reported within 14 days of delivery.
  • Sale & Clearance merchandise (items with prices ending in .99) are final sale.
  • Shipping and handling charges are non-refundable.
  • Duties and taxes for international orders are non-refundable. Sorry, we cannot provide return labels for international orders at this time.
  • Returns without a receipt or invoice will be issued a Store Credit for the lowest selling price.
  • Merchandise marked as Final Sale cannot be returned, as noted on select product pages.
  • We do not offer exchanges at this time. To receive a different size or item, place a new order.

Ready to send it back?

Select the location of your original purchase and follow the prompts.

Online Order

CLICK HERE to start your return.

You will need your six-digit Team Shop order number and zip code.

Instagram Customers: use your six-digit Tracking Reference Number, located on your package's shipping label (lower left corner, highlighted below).

Rocket Mortgage FieldHouse Purchase

Complete all fields below to request a return label for your purchase.

Name is required
Email Address is required
Phone Number is required
Street Address is required
City is required
State is required
Zip Code is required
Ticket Number is required
Thank you! A team member will review your request during business hours.

More questions?

View our FAQ page, or contact us at TeamShop@RocketMortgageFieldHouse.com or call 1-216-420-2613 (Monday-Friday 10AM-5PM).