- All returns must be received within 30 days from the date of purchase OR 30 days from the date of delivery, if purchased online.
- Orders made November 23, 2022 through December 30th 2022 will be accepted for return until January 30, 2023.
- All returns must be in new condition with the original merchandise tags attached to receive full credit.
- Your return will be processed within 14 business days of arrival at our facility. Refunds for online orders will appear on your billing statement 3-5 business days after processing. Items purchased at Rocket Mortgage FieldHouse and returned to the processing center will receive Store Credit.
- Order issues should be reported within 14 days of delivery.
- Sale & Clearance merchandise (items with prices ending in .99) are final sale.
- Shipping and handling charges are non-refundable.
- Duties and taxes for international orders are non-refundable. Sorry, we cannot provide return labels for international orders at this time.
- Returns without a receipt or invoice will be issued a Store Credit for the lowest selling price.
- Merchandise marked as Final Sale cannot be returned, as noted on select product pages.
- We do not offer exchanges at this time. To receive a different size or item, place a new order.
CLICK HERE to start your return.
You will need your six-digit Team Shop order number and zip code.
Instagram Customers: use your six-digit Tracking Reference Number, located on your package's shipping label (lower left corner, highlighted below).
Rocket Mortgage FieldHouse Purchase
Complete all fields below to request a return label for your purchase.
View our FAQ page, or contact us at TeamShop@RocketMortgageFieldHouse.com or call 1-216-420-2613 (Monday-Friday 10AM-5PM).