Contact Us

Our customer care team is available 10AM-5PM EST, Monday through Friday, excluding holidays. Dial 1-(216)-420-2613 or email TeamShop@theqarena.com.


• We are happy to process returns up to 30 days from the original purchase date or delivery date if ordered on the Team Shop website. 
• All returns must be in new condition with the original merchandise tags attached to receive full credit.
• We will process your return once it arrives at our facility. Your refund will appear on your billing statement 3-5 business days after processing.
• Shipping and handling charges are not refundable.
• Returns without receipt or invoice will be issued a store credit for the lowest selling price.
• Merchandise marked as Final Sale cannot be returned or exchanged, as noted on select product descriptions.
• Championship Jewelry is final sale. Jewelry is not eligible for discounts.
• Adjustments are honored up to 14 days after the original delivery date. Some promotions are exempt from price adjustments, including: Black Friday Deals, Cyber Monday Deals, Fox Sports Ohio Takeover, BOGO, Flash Sale Friday, and Holiday Deals. 
• Returns can be shipped to the following address:

Cavaliers Retail Merchandise
Attention: Returns
12665 Corporate Drive
Parma, Ohio 44130

BOGO / Buy One, Get One: Discount applied in cart to lesser priced item. Cannot be combined with other coupons or discounts. Return value for either items will be the equivalent of half the ticketed price. 

Order Confirmation
You will receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.

Order Processing
Your item(s) will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 3 - 5 business days after the order is placed (if placed by 9:00AM Eastern time). Please note that business days are Monday-Friday, excluding U.S. holidays.

Shipping & Delivery Timeframe

• 3 Day Select orders will be delivered the third business day after shipment. Please allow at least 1 business day for processing.
• 2nd Day Air orders will be delivered the second business day after shipment. Please allow at least 1 business day for processing.
• Next Day Air orders will be delivered the next business day after shipment. Please allow at least 1 business day for processing.

Shipping Confirmation
You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. An "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.

International Orders
We are only able to ship international orders to the billing address. You may be contacted by one of our associates to confirm your international shipping and billing information. Please note that to release the package, many countries require additional customs, taxes and duties that are not included in your shipping charges. If you have any questions, please call us at (800) 252-6061, Monday through Friday from 10:00 a.m. to 5:00 p.m. Eastern time.

Payment Options
We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal. At this time, Team Shop gift cards cannot be redeemed during the online checkout process - please contact our customer service department to learn how to use your Team Shop gift card towards an online purchase.  

Order Cancellations
If a portion of your order or your entire order is cancelled, you will receive a notice regarding your order via e-mail detailing the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products you can reorder on our website, or contact us at (800) 252-6061 or e-mail us at teamshop@theqarena.com.

Free Shipping
Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship merchandise. Only valid during promotional period.