FAQs

Contact Us
Our team is available 10AM-5PM ET, Monday through Friday, excluding holidays. Email us at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613.

Payment Options
• We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal.
• Team Shop Gift Cards cannot be redeemed during the online checkout process - please contact us at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613 10AM-5PM ET, Monday through Friday, to learn how to use your Team Shop gift card towards an online purchase.  

Returns
We are happy to process returns up to 30 days from the original purchase date or delivery date if ordered on the Team Shop website. View our Return policy.

Promotions
BOGO / Buy One, Get One: Discount applied in cart to lesser priced item. Cannot be combined with other coupons or discounts. All sales final. 
• Price adjustments are honored up to 14 days after the original delivery date. Some promotions are exempt from price adjustments, including: Black Friday Deals, Cyber Monday Deals, Holiday Deals, Fox Sports Ohio Takeover, BOGO, and Flash Sale Friday.
• Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship me
rchandise. Only valid during promotional period.
• Text OFFICIAL to 720720 to sign up for Cavs Jersey Restock Alerts. Message & data rates may apply. Up to 20 messages per month. Messages may be sent via autodialer. Consent to receive text messages is not a condition of purchasing goods or services. Test HELP to 720720 for info; text STOP1 to cancel. Terms and Conditions are available HERE.
Channing Frye Birthday Sweepstakes: download official sweepstakes rules here

Order Confirmation
You will receive an order confirmation via email within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased. You will also receive an email notification with tracking information when your order ships.

Order Processing & Shipping
Your order will be processed within 2 to 5 business days after the order is placed, unless otherwise noted. Please note that business days are Monday-Friday, excluding U.S. holidays. We do not provide Saturday delivery. 

3 Day Select orders will be delivered the third business day after shipment. 
2nd Day Air orders will be delivered the second business day after shipment. 
Next Day Air orders will be delivered the next business day after shipment. 

International Orders
Please note that to release the package, many countries require additional customs, taxes and duties that are not included in your shipping charges. If you have any questions, please email us at TeamShop@RocketMortgageFieldHouse.com.

Order Cancellations
If your order is cancelled, you will receive a notice via e-mail. You will not be billed for any cancelled items. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613.

Championship Jewelry
All Championship Jewelry is final sale. Jewelry is not eligible for discounts. All Championship Jewelry purchased from the Team Shop has a lifetime warranty. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613.