Customer Service

Contact Us
Our team is available 10AM-5PM ET, Monday through Friday, excluding holidays. Email us at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613. Customer Service will be available from 9AM-1PM ET on 12/24/19 (Christmas Eve) and 12/31/19 (New Year's Eve). Our offices will be closed 12/25/19 and 1/1/20. 

Payment Options
• We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal.
• Team Shop Gift Cards can now be redeemed during the online checkout process. If you experience any issues redeeming your gift card, please contact us at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613 10AM-5PM ET, Monday through Friday.

Returns
We are happy to process returns up to 30 days from the original purchase date or delivery date if ordered on the Team Shop website. View our Return policy.

Promotions
BOGO / Buy One, Get One: Discount applied in cart to lesser priced item. Cannot be combined with other coupons or discounts. All sales final. 
• Price adjustments are honored up to 14 days after the original delivery date. Some promotions are exempt from price adjustments, including: Black Friday Deals, Cyber Monday Deals, Holiday Deals, Fox Sports Ohio Takeover, BOGO, and Flash Sale Friday.
• Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship me
rchandise. Only valid during promotional period.

Order Confirmation
You will receive an order confirmation via email within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased. You will also receive an email notification with tracking information when your order ships.

Order Processing & Shipping
Your order will be processed within 2 to 5 business days after the order is placed, unless otherwise noted. Please note that business days are Monday-Friday, excluding U.S. holidays. We do not provide Saturday delivery. 

3 Day Select orders will be delivered the third business day after shipment. 
2nd Day Air orders will be delivered the second business day after shipment. 
Next Day Air orders will be delivered the next business day after shipment. 

International Orders
Please note that to release the package, many countries require additional customs, taxes and duties that are not included in your shipping charges. If you have any questions, please email us at TeamShop@RocketMortgageFieldHouse.com.

Order Cancellations
If your order is cancelled, you will receive a notice via e-mail. You will not be billed for any cancelled items. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613.

Championship Jewelry
All Championship Jewelry is final sale. Jewelry is not eligible for discounts. All Championship Jewelry purchased from the Team Shop has a lifetime warranty. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com or call us at 1-216-420-2613.