Customer Service

Our online store is OPEN!
The health and safety of our team & fans is the highest priority. To ensure a safe work environment, we may experience delays in shipping orders and processing returns. We appreciate your patience and look forward to serving you. Our customer service team will continue to be available via chat or email Monday - Friday, 10AM - 5PM EST.


Contact Us
Our team is available 10AM-5PM ET, Monday through Friday, excluding holidays. Chat with us or mail us at Customer support via phone is temporarily unavailable until further notice.

Payment Options
• We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal.
• Team Shop Gift Cards can now be redeemed during the online checkout process. If you experience any issues redeeming your gift card, please contact us at or call us at 1-216-420-2613 10AM-5PM ET, Monday through Friday.

We are happy to process returns up to 30 days from the original purchase date or delivery date if ordered on the Team Shop website. View our Return policy

• Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship merchandise. Only valid during promotional period.
• Price adjustments are honored up to 14 days after the original delivery date. Some promotions are exempt from price adjustments, including: Black Friday Deals, Cyber Monday Deals, Holiday Deals, Fox Sports Ohio Takeover, BOGO, and Flash Sale Friday.
• BOGO / Buy One, Get One: Discount applied in cart to lesser priced item. Cannot be combined with other coupons or discounts. 
• Cavs N3XT Jersey Sweepstakes Rules can be found HERE.

Order Confirmation
You will receive an order confirmation via email within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased. You will also receive an email notification with tracking information when your order ships.

Order Processing & Shipping
Your order will be processed within 3 to 5 business days after the order is placed, unless otherwise noted. Please note that business days are Monday-Friday, excluding U.S. holidays. We do not provide Saturday delivery. 

3 Day Select orders will be delivered the third business day after shipment. 
2nd Day Air orders will be delivered the second business day after shipment. 
Next Day Air orders will be delivered the next business day after shipment. 

Drop Shipping 
Items marked with an asterisk (*) are shipped directly from the vendor and additional shipping charges may apply. 

International Orders
Please note that to release the package, many countries require additional customs, taxes and duties that are not included in your shipping charges. If you have any questions, please email us at

Military Discounts
The Team Shop offers a Military Discount of 10% for active service members and veterans. To redeem this discount in store, present a valid military ID at the register. To redeem this discount online, contact us at using your email address ending in .mil OR send a copy of your Military ID. This discount cannot be combined with other promotions or discounts.

Cavaliers Community Foundation
The Cavaliers Community Foundation supports programs for children, families, and young adults designed to positively impact the community in the areas of education, health, recreation, employment, entrepreneurship, and life skills. Since its inception in 1993, more than $24,000,000 has been granted through the CCF to local non-profit organizations. Read more about the Cavaliers Community Foundation.  

Order Cancellations
If your order is cancelled, you will receive a notice via e-mail. You will not be billed for any cancelled items. Contact us for more information at or call us at 1-216-420-2613.

Championship Jewelry
All Championship Jewelry is final sale. Jewelry is not eligible for discounts. All Championship Jewelry purchased from the Team Shop has a lifetime warranty. Contact us for more information at or call us at 1-216-420-2613.