FAQs

Contact Us

We're happy to help! Visit our Contact Page or email our team with your questions at TeamShop@RocketArena.com.

Payment Options

  • We accept Visa, MasterCard, American Express, and Discover credit cards.
  • We also accept Apple Pay, Google Pay, Venmo, and PayPal at checkout.
  • PayPal offers Pay Later options (subject to PayPal’s approval and terms) for purchases from $30 to $1500.

Center Court Gift Cards

Our online gift card system is currently being upgraded to improve performance and security. While these improvements are underway, gift cards can only be purchased and redeemed in our physical stores (at Rocket Arena and Pinecrest). Existing gift cards are still valid and can be used in-store, and if you return an order paid with a gift card, that portion will be refunded as store credit or a new gift card, with any remaining amount going back to your original payment method.

We appreciate your patience as we work to make the online experience even smoother.

Returns

We are happy to process returns on full-price merchandise up to 30 days from the original purchase date (or delivery date if ordered online). Items must be returned in original condition with tags attached.

Center Court offers Free Unlimited Returns & Package Protection by Redo at checkout to all fans for free return shipping. Fans who purchase Redo with their order will receive a prepaid return label through our portal if they later need to return or exchange an item.

Customers who do not purchase Redo at checkout are responsible for the costs of return shipping.

View our Return policy or Visit the Portal.

Promotions

  • Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship merchandise (marked with an asterisk*). Only valid during promotional period.
  • Expedited shipping is available via UPS for a flat rate within the 48 continental United States. Orders with qualifying items shipping to serviceable addresses will receive UPS Next Day Air options at checkout. While we do our best to ship your merchandise quickly, note that your order still requires 3-5 days processing time in our warehouse and UPS does not provide delivery on weekends or holidays.
  • Sale & clearance merchandise (items with prices ending in .99), custom jerseys, Championship Court tables, and drop ship items (marked with an asterisk*) are exempt from promotions and discounts.
  • When items in cart are eligible for both promotional pricing and a membership discount, the greater discount will be applied.
  • The Donovan Mitchell Jersey Giveaway Sweepstakes official rules can be found HERE.

Order Confirmation

You will receive an order confirmation via email within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased.

You will also receive an email notification with tracking information when your order ships.

Order Processing & Shipping

Your order will be processed within 3-5 business days after the order is placed, unless otherwise noted. Business days are Monday-Friday, excluding U.S. holidays.

Weekend delivery is not available, and we do not ship orders on Saturdays or Sundays.

UPS Next Day Air options may be available at checkout for qualifying addresses, but processing times still apply and UPS does not deliver on weekends or holidays.

Drop Shipping

  • Items marked with an asterisk (*) are shipped directly from the vendor and may incur additional shipping charges.
  • These items are not eligible for promotional pricing.
  • Drop‑ship items may arrive in separate shipments from the rest of your order and may have different processing and transit times.
  • Tracking information will be provided when available.

International Orders

We ship to many countries via UPS for a flat rate of $50, or FREE with an order of $300 or more. Note that to release your package, many countries require additional customs, taxes and duties that are not included in your shipping charges.

Sorry, we cannot provide return labels for international orders at this time. If you have any questions, please email us at TeamShop@RocketArena.com.

Military Discounts

Center Court offers a Military Discount of 10% for active service members and veterans. To redeem this discount in store, present valid military ID at the register. To redeem this discount online, contact us at TeamShop@RocketArena.com using your email address ending in .mil OR send a copy of your Military ID. This discount cannot be combined with other promotions or discounts.

Cavaliers Community Foundation

The Cavaliers Community Foundation supports programs for children, families, and young adults designed to positively impact the community in the areas of education, health, recreation, employment, entrepreneurship, and life skills. Since its inception in 1993, more than $24,000,000 has been granted through the CCF to local non-profit organizations. Read more about the Cavaliers Community Foundation.

Order Cancellations

If your order or an item in your order is cancelled, you will receive a notice via email.

In some cases, you may see an authorization or temporary charge on your payment method that will be voided or refunded if an item becomes unavailable.

If you would like to request a cancellation, please email us at TeamShop@RocketArena.com.

If your order has already shipped, we are unable to cancel it; you may instead initiate a return once the package is received.

The Realest Auctions & Purchases

Items purchased through The Realest are ordered and fulfilled on The Realest platform and are final sale. These items are authenticated by The Realest and are not eligible for Center Court promotions, discounts, or shipping offers. For more information and order questions, contact The Realest Help Center.

Championship Jewelry

All Championship Jewelry is final sale. Jewelry is not eligible for discounts. All Championship Jewelry purchased from Center Court has a lifetime warranty. Contact us for more information at TeamShop@RocketArena.com.