FAQs

Contact Us
We're happy to help! Visit our Contact Page or email our team with your questions at TeamShop@RocketMortgageFieldHouse.com

Payment Options
• We accept Visa, MasterCard, American Express, and Discover credit cards, as well as Apple Pay, PayPal, & Bread Pay™ SplitPay.
• Team Shop Gift Cards can be redeemed during the online checkout process. If you experience any issues redeeming your gift card, please contact us via email at TeamShop@RocketMortgageFieldHouse.com.

Team Shop Gift Cards
• Virtual gift cards can be purchased online and redeemed online & in-store. Virtual gift cards are sent to recipients via email in 1-2 business days in amounts of $10, $25, $50, $100 & $250.
• Bulk virtual gift card codes are also available for purchase online. Choose a quantity and card value of $5, $10, $20, $25, $50, or $100. Once payment has been processed, purchaser will receive a CSV file via email containing unique gift card codes to disperse however you choose. Physical gift cards are not provided.
• The Team Shop & Cavaliers Operating Company are not responsible for destroyed, altered, stolen, lost, or unauthorized use of any gift card and cannot replace them. Gift cards are non-transferable, non-refundable, and non-redeemable for cash.
• All Team Shop gift cards, virtual and physical, expire 5 years from date of purchase. Simply enter your gift card code in the "Coupon/Gift Card" field at checkout or present your gift card at checkout in-store.
•  To redeem your gift card, enter your gift card code in the "Coupon/Gift Card" field at checkout or present your gift card at checkout in-store.

Returns
We are happy to process returns on full-price merchandise up to 30 days from the original purchase date or delivery date if ordered on the Team Shop website. View our Return policy

Promotions
• Free shipping offers apply to U.S. orders only via UPS Ground. Does not apply to drop ship merchandise (marked with an asterisk*). Only valid during promotional period.
• Sale & clearance merchandise (items with prices ending in .99), custom jerseys, Championship Court tables, and drop ship items (marked with an asterisk*) are exempt from promotions and discounts. 
When items in cart are eligible for both promotional pricing and a membership discount, the greater discount will be applied. 
• The Emily Roggenburk Official Sweepstakes rules can be found HERE.

Order Confirmation
You will receive an order confirmation via email within two hours of placing your order. This confirmation will provide you with your order number and indicate the total value of the merchandise purchased. You will also receive an email notification with tracking information when your order ships.

Order Processing & Shipping
Your order will be processed within 3-5 business days after the order is placed, unless otherwise noted. Please note that business days are Monday-Friday, excluding U.S. holidays. We do not provide Saturday delivery. 

Drop Shipping 
Items marked with an asterisk (*) are shipped directly from the vendor and additional shipping charges may apply. These items are not eligible for promotional pricing. 

International Orders
Note that to release your package, many countries require additional customs, taxes and duties that are not included in your shipping charges. Sorry, we cannot provide return labels for international orders at this time. If you have any questions, please email us at TeamShop@RocketMortgageFieldHouse.com.

Military Discounts
The Team Shop offers a Military Discount of 10% for active service members and veterans. To redeem this discount in store, present a valid military ID at the register. To redeem this discount online, contact us at TeamShop@RocketMortgageFieldHouse.com using your email address ending in .mil OR send a copy of your Military ID. This discount cannot be combined with other promotions or discounts.

Cavaliers Community Foundation
The Cavaliers Community Foundation supports programs for children, families, and young adults designed to positively impact the community in the areas of education, health, recreation, employment, entrepreneurship, and life skills. Since its inception in 1993, more than $24,000,000 has been granted through the CCF to local non-profit organizations. Read more about the Cavaliers Community Foundation.  

Order Cancellations
If your order is cancelled, you will receive a notice via e-mail. You will not be billed for any cancelled items. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com.

Championship Jewelry
All Championship Jewelry is final sale. Jewelry is not eligible for discounts. All Championship Jewelry purchased from the Team Shop has a lifetime warranty. Contact us for more information at TeamShop@RocketMortgageFieldHouse.com.