• All returns must be received within 30 days from date of purchase or date of delivery if purchased online.  For your convenience, gifts purchased on 11/28/2019 or after are eligible for return until 1/15/2020. Purchases made on or after 12/15/2019 will follow our normal return policy.
• All returns must be in new condition with the original merchandise tags attached to receive full credit. 
• We will process your return once it arrives at our facility. Refunds for online orders will appear on your billing statement 3-5 business days after processing. Items purchased at Rocket Mortgage FieldHouse and returned to the processing center will receive Store Credit.
• Shipping and handling charges are non-refundable. Duties and taxes for international orders are non-refundable.
• Returns without receipt or invoice will be issued a store credit for the lowest selling price.
• Merchandise marked as Final Sale cannot be returned or exchanged, as noted on select product pages. All BOGO sales are final. 

Ready to send it back?
• If your original purchase was made online, click to START YOUR RETURN HERE.
• If your original purchase was made in store, download our RETURN FORM to begin your return. 

Want to return in-store? 
• Take your return items & receipt to the Team Shop at Rocket Mortgage FieldHouse during store hours, Monday - Saturday, 10AM to 5PM ET. 

More questions?
View our FAQ page, or contact us at or call 1-216-420-2613 (Monday-Friday 10AM-5PM).