• All returns must be received within 30 days from date of purchase or date of delivery if purchased online. For your convenience, gifts purchased 11/21/2018 & after are eligible for return until 1/15/2019.
• We will process your return once it arrives at our facility. Your refund will appear on your billing statement 3-5 business days after processing. 
• Shipping and handling charges are non-refundable. Duties and taxes for international orders are non-refundable.
• Returns without receipt or invoice will be issued a store credit for the lowest selling price
• Merchandise marked as Final Sale cannot be returned or exchanged, as noted on select product descriptions.
• Championship jewelry is final sale and not eligible for return.

Jersey doesn't fit? The Cavs Team Shop is here for the assist!
1. Go to and purchase the perfect jersey size for you.
2. Reply to your NEW order confirmation email with the original order number to request a return label.
3. We'll email you a free return label to send the original jersey back to us. Upon receipt of the original jersey in new condition with tags attached, you will receive a refund in 3-5 business days.
4. Your new jersey will arrive at your door!

Ready to send it back?
Ship your package back to the following address:

Cavaliers Retail Merchandise
Attention: Returns
12665 Corporate Drive
Parma, Ohio 44130

Need a price adjustment?
Price adjustments will be honored for 14 days after the original date of delivery.

More questions?
View our Customer Service Page, or contact us at or dial 1-216-420-2613 (Monday-Friday 10AM-5PM).