Returns

CLICK HERE TO START YOUR RETURN

Returns
• All returns must be received within 30 days from date of purchase or date of delivery if purchased online. For your convenience, gifts purchased 11/21/2018 & after are eligible for return until 1/15/2019.
• We will process your return once it arrives at our facility. Your refund will appear on your billing statement 3-5 business days after processing. 
• Shipping and handling charges are non-refundable. Duties and taxes for international orders are non-refundable.
• Returns without receipt or invoice will be issued a store credit for the lowest selling price
• Merchandise marked as Final Sale cannot be returned or exchanged, as noted on select product descriptions.
• Championship jewelry is final sale and not eligible for return.

Jersey doesn't fit? The Cavs Team Shop is here for the assist!
1. Go to cavs.com/shop and purchase the perfect jersey size for you.
2. Reply to your NEW order confirmation email with the original order number to request a return label.
3. We'll email you a free return label to send the original jersey back to us. Upon receipt of the original jersey in new condition with tags attached, you will receive a refund in 3-5 business days.
4. Your new jersey will arrive at your door!

Ready to send it back?
Ship your package back to the following address:

Cavaliers Retail Merchandise
Attention: Returns
12665 Corporate Drive
Parma, Ohio 44130

Need a price adjustment?
Price adjustments will be honored for 14 days after the original date of delivery.

More questions?
View our Customer Service Page, or contact us at TeamShop@theQarena.com or dial 1-216-420-2613 (Monday-Friday 10AM-5PM).