• All returns must be received within 30 days from date of purchase or date of delivery if purchased online. Returns are being accepted for purchases made February 20, 2020 - March 19, 2020 until June 15, 2020.
• All returns must be in new condition with the original merchandise tags attached to receive full credit. 
• We will process your return within 7-10 business days of arrival at our facility. Refunds for online orders will appear on your billing statement 3-5 business days after processing. Items purchased at Rocket Mortgage FieldHouse and returned to the processing center will receive Store Credit.
• Shipping and handling charges are non-refundable. Duties and taxes for international orders are non-refundable.
• Returns without receipt or invoice will be issued a store credit for the lowest selling price.
• Merchandise marked as Final Sale cannot be returned or exchanged, as noted on select product pages. All BOGO sales are final. All 50% OFF sales are final. 

Ready to send it back?
• If your original purchase was made online, click to START YOUR RETURN HERE.
• If your original purchase was made in store, download our RETURN FORM to begin your return. 

More questions?
View our FAQ page, or contact us at or call 1-216-420-2613 (Monday-Friday 10AM-5PM).